We want you to be happy with your Wyrd technology. This page explains our 12-month product warranty, how to return an online purchase, and what to do if your product develops a fault or needs repair.

1. Our 12-Month Hardware Warranty

Wyrd Technologies Ltd warrants that Wyrd-branded hardware products will be free from defects in materials and workmanship for 12 months from the date on which the product is delivered to you.

This warranty applies to Wyrd-branded hardware purchased directly from Wyrd Technologies or from an authorised Wyrd retailer. You may be asked to provide proof of purchase.

If your product develops a covered fault during the warranty period, please contact us before returning it. We will assess the problem and, where the warranty applies, will choose an appropriate remedy, which may be:

• technical assistance or a software or firmware update;
• repair of the product;
• replacement of the product with the same or an equivalent product; or
• an appropriate refund where repair or replacement is unavailable or unreasonable.

Any replacement product or repaired component will be covered for the remainder of the original 12-month warranty period or for 90 days from the date it is returned to you, whichever is longer.

2. What the Warranty Covers

The warranty covers faults arising from defective materials, components or workmanship under normal use and in accordance with the product instructions.

Examples may include:

• a hardware component failing during normal use;
• a manufacturing or assembly defect;
• a power, display, lighting or control function ceasing to operate because of a hardware fault; or
• another defect that prevents the product from operating substantially as described.

We may first ask you to carry out reasonable troubleshooting steps so that we can identify whether the issue is caused by the hardware, software, configuration, connectivity or another external factor.

3. What the Warranty Does Not Cover

The warranty does not cover:

• accidental damage, including drops, impacts, liquid damage or exposure to unsuitable environmental conditions;
• misuse, neglect or use contrary to the product instructions;
• damage caused by incorrect installation, unsuitable power supplies, electrical surges or incompatible equipment;
• unauthorised modification, dismantling, repair or alteration;
• damage caused by third-party products, accessories, software or services;
• loss, theft or deliberate damage;
• normal wear and tear;
• cosmetic marks, scratches, fading or other changes that do not materially affect operation;
• faults caused by inadequate internet, Bluetooth, mobile, electrical or other external services;
• consumable or replaceable items that have reached the end of their normal working life; or
• products from which the serial number or other identifying information has been removed or altered.

The warranty does not guarantee that Wyrd software, online services or third-party integrations will always operate without interruption or be compatible with every external device or operating system. Separate terms may apply to software licences, subscriptions and online services.

The warranty also does not cover merchandise, accessories or products manufactured and supplied by third parties unless they are expressly identified as covered by the Wyrd hardware warranty.

4. Making a Warranty Claim

To make a claim, email info@gowyrd.org and provide:

• your name and contact details;
• your order number or other proof of purchase;
• the product name and, where available, its serial number;
• a description of the problem;
• when the problem first occurred; and
• photographs or video where these would help us assess the issue.

Please do not send a product back until we have provided return instructions. We cannot guarantee that unsolicited returns will be accepted or correctly identified.

Where possible, please back up any locally stored information before returning a device. A repair or replacement may require a device to be reset, and locally stored information may be erased.

5. Inspection and Assessment

We may inspect or test a returned product before confirming whether the fault is covered.

If the product is found to have a covered defect, Wyrd will bear the reasonable standard cost of returning the product to us and sending the repaired or replacement product back to you.

If our assessment finds that:

• the product is operating correctly;
• the problem is caused by something excluded from the warranty; or
• the product has been damaged through misuse, accident or unauthorised alteration,

we will explain our findings. We may offer a chargeable repair where practicable, but will obtain your agreement before carrying out chargeable work.

We may ask you to pay return or inspection costs where no covered fault is found, provided that we have informed you of this possibility in advance.

6. Returns When You Change Your Mind

If you are a consumer who purchases a physical product through our website, you may normally cancel your order without giving a reason within 14 days after the day on which you receive the product.

To exercise this right, email info@gowyrd.org within the 14-day cancellation period and clearly state that you wish to cancel your order. Please include your name, order number and the product concerned.

After notifying us, you must return the product within a further 14 days. We will provide the appropriate return address and instructions.

Unless the product is faulty, damaged on arrival or incorrectly supplied:

• you are responsible for the cost of returning it;
• you are responsible for the product until it reaches us; and
• we recommend using a tracked and appropriately insured delivery service.

The product should be returned with its accessories, components and documentation and, where reasonably possible, in its original packaging.

You may examine the product as you would reasonably be able to examine it in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and operation.

7. Refunds for Cancelled Online Orders

Where you validly cancel an eligible online order, we will refund:

• the price paid for the returned product; and
• the cost of our least expensive standard delivery option, where a delivery charge was paid.

Additional delivery costs resulting from your choice of an enhanced or expedited delivery service are not normally refundable.

We will issue the refund using the original payment method unless otherwise agreed. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

8. Exceptions to Change-of-Mind Returns

The statutory right to cancel may not apply to certain products, including:

• products made to your specifications or clearly personalised;
• sealed products that are not suitable for return for health or hygiene reasons once unsealed;
• sealed audio, video or computer software once unsealed; and
• digital content where supply has begun with your express consent and acknowledgement that the cancellation right will be lost.

We will make any relevant exception clear before you complete your purchase.

These exceptions do not remove your rights where a product is faulty, incorrectly described or otherwise fails to meet applicable legal requirements.

9. Faulty, Damaged or Incorrect Products

Please contact us promptly if a product:

• arrives damaged;
• is faulty;
• is not as described;
• is not fit for its intended purpose; or
• is different from what you ordered.

Where possible, include photographs of any damage to the product and its packaging.

Your rights in relation to faulty goods are separate from the 14-day change-of-mind return period and from our voluntary 12-month warranty. Depending on the circumstances and when the fault becomes apparent, you may be entitled to reject the product, have it repaired or replaced, receive a price reduction, or receive a refund.

Where goods are faulty, damaged on arrival or incorrectly supplied, we will provide appropriate return instructions and cover reasonable return costs.

10. Repairs Outside the Warranty Period

If your Wyrd product needs attention after the warranty period has ended, please contact us. Where technically and economically practicable, we will try to support repair rather than unnecessary replacement.

We may offer:

• remote troubleshooting;
• replacement components;
• repair by Wyrd or an approved repairer;
• a refurbished replacement; or
• guidance on responsible recycling where repair is not viable.

Any charges, delivery costs and likely scope of work will be explained before a chargeable repair is authorised.

Repair availability will depend on the nature and age of the product, the availability of components and whether the product can be repaired safely and reliably.

11. International Customers

The cancellation and consumer-rights information above is primarily based on the law applicable to sales by a UK company.

If you live outside the United Kingdom, you may also have mandatory consumer rights under the law of your country of residence. Nothing on this page is intended to exclude rights that cannot lawfully be excluded.

International customers should contact us before returning a product so that we can provide suitable shipping and customs instructions. We are not responsible for customs charges incurred because a return has been sent without following those instructions.

12. Your Statutory Rights

Our 12-month warranty is an additional benefit. It does not replace, restrict or exclude your statutory consumer rights.

Under UK consumer law, goods supplied to consumers must be of satisfactory quality, fit for purpose and as described. Legal rights relating to faulty goods may continue after the 12-month warranty has expired, depending on the product, the nature of the fault and the circumstances.

13. Contact Us

For warranty claims, returns or repair enquiries, contact:

Wyrd Technologies Ltd
Email: info@gowyrd.org

Address: Broughton Sanctuary, Skipton, BD23 3AE

Please include your order number and the name of the relevant product so that we can assist you efficiently.

Last updated: July 2026